Privacy Policy – Littlestone Limited
This Privacy Policy explains how Littlestone Limited (“we”, “us”, or “our”) complies with the Privacy Act 2020 and other applicable New Zealand privacy laws (Privacy Laws). It governs how we collect, use, store, and protect any personal information you provide to us, whether online, via phone, text, email, in letters, or in other correspondence.
By engaging with us, purchasing tickets, attending an event, or using our website, you agree to the terms of this Privacy Policy.
What this policy covers
This Privacy Policy explains:
what information we may collect about you;
how we store and use that information;
when and why we may contact you;
whether we may disclose your information to others;
your choices regarding the personal information you provide; and
the use of cookies on our website.
Please note: New Zealand’s privacy laws may differ from those in your home country.
Information we collect
We may collect personal information about you (such as your name, address, telephone number, email address, etc.) through:
direct contact with us;
the purchase of tickets or registration for an event;
when we provide goods or services to you;
forms you fill out on our website (including “Contact Us” and newsletter sign-ups); and
our role as ticketing or event services provider on behalf of other promoters.
If you provide us with personal information about another person, you must first obtain their consent, having made them aware of this Privacy Policy.
We also automatically collect non-personally identifiable information when you visit our website, such as browser type, operating system, and the domain name of your internet service provider.
How we use personal information
We use your personal information for purposes including:
responding to correspondence with you;
providing goods or services (including ticketing and event delivery);
contacting you about the events you have purchased or registered for, including cancellations or changes;
contacting you about our own events, services, and updates, where you have given consent or where you could reasonably expect to hear from us;
internal administration;
personalising your experience on our website and services;
verifying your identity if required;
processing transactions; and
any other purposes authorised by you or permitted under the Privacy Act 2020.
We may also use non-personally identifiable information (e.g. aggregated website analytics) to improve our website and services.
Marketing and communications
We may contact you about our events, services, or updates where you have:
opted in to receive marketing communications; or
provided your details in a context where you could reasonably expect to hear from us (for example, purchasing tickets to one of our events).
You can opt out of marketing communications at any time by using the “unsubscribe” link in emails or by contacting us directly.
Sharing and disclosure of personal information
We only use your personal information for the purposes for which it was collected.
We may share your personal information with:
our staff, contractors, and service providers (e.g. IT, ticketing, payment processing, or cloud hosting providers);
venues and suppliers where reasonably required to deliver an event;
other promoters, where you have purchased tickets or registered for an event that we deliver on their behalf (for event-related purposes only). Any further use of your information by that promoter will be governed by their own privacy policy;
our professional advisors; or
courts, tribunals, regulators, or law enforcement where legally required.
We may also transfer personal information to service providers located overseas. In such cases, we take reasonable steps to ensure the recipient complies with the Privacy Act 2020 or a comparable privacy regime.
Security of information
We are committed to keeping personal information secure. We use reasonable safeguards to protect it from misuse, interference, loss, unauthorised access, modification, or disclosure.
Please note: while we take precautions, no data transmission over the internet can be guaranteed as completely secure.
Access and correction
You have the right to request access to, and correction of, the personal information we hold about you. Requests can be made by contacting us (see “Contact Us” below). We will handle such requests in accordance with the Privacy Act 2020.
To help us keep your details accurate, please notify us of any changes to your personal information.
Online payments
We do not store credit card details. Payments made through our website are securely processed using PCI-compliant payment gateway providers (such as Stripe or Payment Express). All transactions are encrypted over SSL connections.
Cookies
Cookies are small text files placed on your device by your browser when you visit a website. We may use cookies to:
remember your preferences or details between visits;
analyse website usage; and
tailor services and information to be more relevant to you.
If cookies contain personal information, they will be handled in accordance with this Privacy Policy. You can disable or block cookies in your browser settings, though some website features may not function properly.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The most recent version will always be available on our website.
Contact Us
If you have any questions or concerns about this Privacy Policy, or if you wish to access, correct, or request deletion of your personal information, please contact us: